The Challenge
Large-scale mining systems require heavy machinery to operate continuously under extreme conditions. Any unplanned downtime directly impacts productivity and profitability. For one of the largest mines in Serbia, a solution was required that guaranteed immediate response times and superior technical reliability for the fleet.
The WBM Solution: On-Site Support
Moving beyond the traditional on-call service model, WBM implemented a comprehensive maintenance outsourcing solution:
- Permanent Presence: Our expert teams are stationed directly at the customer's location.
- Logistical Base: We have established our own offices and spare parts warehouses within the customer's complex to eliminate waiting times for deliveries.
- Certified Personnel: The site is staffed by personnel trained to work with the latest original diagnostic software.
The Results
- Minimized Downtime: Thanks to strategic planning and the availability of spare remanufactured engines, downtime has been reduced to a minimum.
- 24/7 Reliability: Our emergency service and field vehicles cover even the most inaccessible parts of the mine at any time of day or night.
- Fleet Longevity: Through regular preventive inspections and the exclusive use of original parts, the service life of key machinery from brands such as Hitachi and FLSmidth has been extended.
