and Unique Test Bench
available within 4 hours
to prevent breakdowns
for customers
WHY CHOOSE WBM SERVICE?
Your Reliable Partner 24/7
Service You Can Trust
WBM is an authorized distributor and service provider for leading global brands. With a 30-year tradition, we provide premium technical support, sales, and maintenance for all brands we represent.
Why Choose WBM Service?
- State-of-the-art Workshop: A 1,770 m² facility designed for the most complex overhaul operations.
- Unique Test Bench: We possess the most advanced diesel engine testing station (up to 2,500 hp) in this part of Europe, guaranteeing that every overhaul meets OEM factory standards.
- Field Service / Regional Coverage: Our service network actively covers the territories of Serbia, Montenegro, and Bosnia and Herzegovina.
- Response Speed: We guarantee a response to your call within 1 hour, while our field team arrives at your location within 4 hours.
- Certified Expertise: Our team utilizes the latest original diagnostic software for precise control and general overhauls.
WBM SERVICE
Service solutions for uninterrupted operation
- Field Service: Fully equipped vehicles reaching mines, construction sites, and railways, even in the most inaccessible locations. Within 4 hours across Serbia, Montenegro, and Bosnia and Herzegovina.
- Preventive Inspections: Scheduled machinery check-ups to prevent costly breakdowns and extend the service life of your equipment, securing your investment in the long run.
- Original Spare Parts: We use exclusively genuine parts to ensure longevity and optimal performance.
- In-Warranty & Out-of-Warranty Interventions: Expert support during and after the warranty period, backed by a WBM warranty on all performed work.
- Extended Warranty: Flexible plans providing long-term peace of mind and fixed maintenance costs.
WBM SERVICE
Your equipment, our priority
We don’t just repair machines; we manage your productivity through joint strategic planning and complete care for the servicing, repair, and technical reliability of excavators, dump trucks, drills, crushers, and diesel engines at your site.
This includes regular and preventive maintenance, emergency interventions, fault diagnostics, spare parts management, and machine performance optimization. The goal is to ensure maximum equipment reliability, reduce production downtime, and extend the lifespan of the machinery.
Full Maintenance Outsourcing: We successfully apply this model at one of the largest mines in Serbia – our personnel, offices, and warehouses are located directly at the client’s site, taking full responsibility for the machinery.
Strategic Service Agreement with Guaranteed Stock: We plan strategically with clients to always have a refurbished “swing” engine ready and a spare parts inventory dedicated exclusively to a single client to eliminate operational downtime.
WBM SERVICE
Cooperation through external service providers ensures greater efficiency, cost control, and safer business operations.
- Reduction of operational costs
- Higher equipment availability and reliability
- Access to expert personnel and modern technologies
- Allowing mines, quarries, and construction companies to focus on their core business
This cooperation model enables companies to achieve greater efficiency, predictable costs, and more secure operations in demanding working conditions.
WBM SERVICE
Warranty
All our products and services come with a manufacturer’s warranty, ensuring high standards of quality and performance. In addition, we offer the option of an extended warranty, providing you with maximum security and long-term protection of your investment, along with full control over maintenance costs.
Our service team has many years of experience, both in field operations and in a modernly equipped workshop, which enables us to quickly diagnose and resolve even the most complex malfunctions. We continuously invest in professional training and certifications with machinery and equipment manufacturers, ensuring that our technicians always apply the latest technologies, tools, and procedures in their work.
We maintain adequate spare parts stock and logistical support, which further reduces intervention time and minimizes equipment downtime. Our goal is to resolve every service request quickly, efficiently, and with minimal impact on your business.
We pay special attention to the continuity of your operations. We respond to every service request within 2 hours, while on-site intervention is carried out within 4 hours. Our team is available 24/7, ready to respond in all situations, including emergency interventions and unplanned breakdowns.
Through preventive maintenance and regular service inspections, we help you extend the lifespan of your equipment, reduce the risk of failures, and optimize overall operating costs.
In this way, we ensure not only operational safety, but also long-term reliability, stability, and maximum utilization of your equipment.
24/7 Emergency Service Line
Our hotline +381 63 104 15 13 is available non-stop to minimize your business downtime.
24/7 Emergency Service Line
Our hotline +381 63 104 15 13 is available non-stop to minimize your business downtime.
Hitna servisna služba 24/7
Naša dežurna linija +381 63 104 15 13 dostupna je non-stop kako bismo minimizirali zastoje u vašem poslovanju.
WHY WBM SERVICE?
Customer Reviews
“I have been directly collaborating with your company for over 23 years (dating back to when the firm operated as CDM) across multiple levels, including sales, service, and warranties. The quality of the equipment you provide is consistently matched by the quality of your service, which I would rate a 10 on a scale of 1 to 10. The primary reason for this score is the premium maintenance and technical support we regularly rely on. What sets you apart from other suppliers is your incredible response time and the high level of expertise demonstrated by your field teams. I would certainly recommend you to anyone, as you instill absolute confidence and guarantee continuity in our operations without any downtime.”
Mr. Žarko Aleksić
Technical Manager of Auxiliary Machinery, RB Kolubara Branch
“I would rate the quality of WBM’s service with the highest score of 5. Their team is characterized by a high level of expertise, a professional approach, and a rapid response in resolving all technical requirements. Due to their reliability and the quality of their service, we consider WBM a partner that we would recommend to others without hesitation.”
Mr. Mirnes Softić
RMU “Banovići” D.D. Banovići
“SERBIA ZIJIN COPPER DOO, Majdanpek Branch, is highly satisfied with the quality of service provided by WBM, and we can confidently recommend you to all our business partners. Your professional and well-trained team always responds quickly to our calls and assists in resolving all technical requirements. I look forward to continuing our successful cooperation in the future.”
Bratislav Blagojević
B.Sc. Mech. Eng. Deputy Manager, Open Pit Mine Plant
“The presence of the WBM team in the field and their rapid response times are crucial for our production continuity.”
